Urgent Help!

If you are struggling and need someone to talk to right now, the following services are confidential and available 24/7.

Lifeline: Provides access to crisis support and suicide prevention services, 24/7

Ph: 13 11 14 phone or chat. www.lifeline.org.au (all ages)

Kids Helpline: Phone and online counselling for , 24/7

Ph: 1800 55 1800 phone and online. www.kidshelpline.com.au (5 to 25 year olds)

Suicide Call Back:  Immediate phone counselling for support in a crisis, 24/7

Ph: 1300 659 467 www.suicidecallbackservice.org.au (15+ years of age)

Frequently asked Questions…

There are so many titles in this space, what is the difference between all of them?

Okay let’s try to break down a few of them and provide some clarity:

Coaching: Is about the future, is client-centred and the Coach’s aim is to support clients in sustainable lifestyle change. Coaches work alongside people to coach and motivate them through multiple sessions, supporting them to self-identify their needs, set goals and help them to implement their personalised plan.

Mentor: Shares their knowledge, skills and experience to help another to develop and grow. They may offer advice/suggestions provide feedback.

Counsellor: Provide a safe space to talk through concerns and is often referred to as “talk therapy”. They focus on supporting their clients as a person and can assist to navigate through feelings, thoughts and problematic behaviour. Their main role is not to diagnose/treat mental illness or significant trauma, but apply psychotherapy techniques to provide support. They help with specific areas of difficulty and encourage clients to think of their own solutions (with support and guidance).

Psychologist: deals with more complex mental health issues or those experiencing significant symptoms that are affecting their ability to cope with day to day life e.g. depression, anxiety, severe stress. They complete many years of professional study and are trained to assess, diagnose and manage/prevent mental health conditions. a Psychologist’s further tertiary education allows them to treat your symptoms and provide a diagnosis if required.

Why focus on young people’s wellbeing?

You may have noticed the increase in mental health/wellbeing challenges that young people are facing and noticed the long waitlists when attempting to seek professional help. Why is this?

This age (12-25 years) is a crucial stage of personal growth marked by significant changes and transitions. Young people undergo physical, intellectual, and emotional development, while also establishing their independent identities, building social connections and initiating romantic relationships. They may also be transitioning from primary to secondary education or from secondary education to further studies or employment, while navigating adulthood, sometimes with a move away from their family home.

These transitional periods offer exciting prospects for promoting and improving health and wellbeing and can set the foundation for establishing positive habits that persist into adulthood.

What approach do you take?

My style is casual, authentic and real. I incorporate humour into sessions and believe that being able to have a laugh at ourselves or certain situations can help to shift energy at times. I also know that having a ‘bloody good cry’ is important and I ensure the young person feels cared for, safe and comfy and has the time and space to let the emotions flow when they need to.

Although I appear casual in my approach, everything I do is underpinned by knowledge, training and experience, and I will draw on necessary strategies, questioning techniques or tools to best address what the young person is facing.

I have developed various support tools, apps and ideas that are used in a creative, fun, engaging way to best meet the style and needs of the individual, whilst appealing to the young brain.

What are some of the tools used in a Mint Mates session?

Each session is unique and aims to equip the young person with increased awareness, a fresh skill or practical tool that will aid in their learning, personal growth and help them become the best version of themselves.

These tools could include empowering techniques to identify strengths, recognition methods to acknowledge limiting beliefs or values, or role-playing scenarios to teach valuable life skills such as decision making, problem solving, responsibility and managing stress. The goal is for the young person to be able to apply these skills in their future endeavours.

What are some of the issues a young person may visit Mint Mate for?

  • Feeling overwhelmed, stressed, unhappy, moody

  • Challenges at School / Uni / Work

  • Relationships issues (friends, family or romantic)

  • Feeling bad, guilty or being overly critical of themselves

  • Low self-confidence, negative thoughts

  • Lacking motivation, energy

  • Unhealthy habits

What are the benefits for a young person visiting Mint Mates?

A young person leaves feeling like:

  • They have more awareness of what is going on and what was blocking them

  • A better understanding of the key issue/s

  • Aware of any negative thought patterns

  • Enhanced skills in problem solving & conflict resolution

  • Solutions based approaches and next steps or solid plan

  • Feel lighter emotionally, able to take on new challenges / steps

  • More resilient

  • Higher self esteem

  • Not afraid to fail

What method do you follow?

At Mint Mates, I incorporate a blend of coaching, mentoring and fundamental counselling principles to assist young people. I adhere to a coaching framework which focuses on the present situation, I trust that the young person has the solutions within themself and I will ask questions to aid their understanding of the reality of their situation. If necessary, I am willing to offer suggestions or advice (always asking the young person first) and I can mentor them to develop the skills they require to overcome their challenges or reach their goals. Our sessions may involve activities, visualisations, role-playing or simply talking depending on the young person’s needs at the time.

Who does Mint Mates best serve?

  • High school students (year 7-12)

  • School leavers up to 25 years of age

Does the parent need to be present in the session?

Parents/caregivers normally stay for the first 5-10 mins of the first session and then do not stay for ongoing sessions moving forward, unless it is beneficial to the young person. Adult caregivers may be asked join at ad-hoc times in future sessions depending on needs of young person, we will chat about this and always keep comms open between all parties, whilst respecting the young person’s confidentiality.

Does the parent/caregivers need to provide consent?

If the young person is 18 years of age or younger, parent consent is required. If there are any foreseeable challenges with this for the young person, please shoot me a text, give me a call or get in touch and we can discuss options.

Is what we discuss confidential?

Yes it is, all information you share with your mentor will be kept confidential. This means that its private and won’t be shared with anyone without the young person’s consent.

Once, we have broken the ice and everyone is feeling more comfortable, I will discuss confidentiality with the young person so they are crystal clear and know that anything we discuss stays within the four walls of the Mint Mates office. I will walk them through the few exceptions to this, for really serious situations where we want to protect the young person or those around them from serious harm.

When would a Group Session be more beneficial than 1 on 1?

Group sessions are typically focused around relationship challenges the young person is having and could include a session with siblings, friends or romantic partner. Imagine if you were brave enough to realise you have something pretty special that you don’t want to lose, but just need some support to work through things together to allow you to both see things through each other’s lens?

Some of these situations might include:

  • You withdraw when there is conflict or tension, how do you work through it?

  • You get nervous about speaking up when you are disappointed, or your boundaries have been crossed?

  • If only they could “see” your side

  • You know you are “right” but they are not seeing it

  • You are showing how much you care or love them, but not feeling the love back

  • You want slightly differ

    ent things, but don’t want to lose each other

  • You have had a big fight, tried to reconcile, but things are just not the same

  • You have tried to solve it yourself and are not getting anywhere?

Navigating tricky situations and sticky friendships at times is tough, however, the relief everyone feels when they work through things and come up with an outcome that everyone is happier with is immense and can make a massive difference in a young person’s life, leave it to fester and it can grow.

We will ensure all young people have equal airspace, accommodate different personalities, strengths, qualities and create a safe, confidential environment where they feel empowered to engage and reflect.

What can I do as a parent to help my child?

ReachOut offers the following suggestions and things to remember when having a supportive conversation:

  • Take a curious approach and be open to hearing their point of view. You might start the conversation saying, ‘I’ve noticed that you seem really down recently, how are you going?’

  • Take it seriously and actively listen to what they are telling you

  • Be positive in approaching the situation and support them to take a first step

  • Be your child’s greatest advocate in getting the right help for them

  • Be optimistic that you will get through this together.

Even if your teenager doesn’t open up at first, you’ll have shown that you’re concerned and are there for them. When they’re ready, they’ll know that they can come to you.